Trying to find good people to manage your business is like trying to find a diamond in your backyard. That’s why human resources teams have one of the toughest jobs in the business world. Decisions that H/R makes on a daily basis can affect a company for years, for better or worse.
Dishonest employees are devastating to businesses; a U.S. Department of Commerce study revealed that one-third of employees steal from employers.
All told, American businesses lose more than $200 billion annually to employee theft. This does not include additional losses caused by illegal drug use, poor work ethic, behavior problems or poor performers on the job.
Shep Hyken, CSP, CPAE is a speaker and author who workswith companies who want to build loyal relationships with their customersand employees. His customer service articles have been read in hundredsof publications, and he is the author of Moments of Magic™, The LoyalCustomer and the Wall Street Journal best selling book The Cult of theCustomer.
I've been reading his newsletters for years and heard him speak. I strongly recommend him.