Predicting Franchisee Performance

Tired of Selecting Franchisees That Don't Measure Up?

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Predicting Employee Performance

Selecting Retail & QSR Managers

Trying to find good people to manage your business is like trying to find a diamond in your backyard. That’s why human resources teams have one of the toughest jobs in the business world. Decisions that H/R makes on a daily basis can affect a company for years, for better or worse.

Hiring High Performing QSR Staff

“It was a set-up. You know how it goes. A friend of a friend thought that we would be perfect for each other. And we were…at first.

When we met, we hit it off right away. He knew what I wanted to hear; he had all the right answers. He knew what I was looking for.

Measure Trustworthiness, Work Ethic and Attitudes to Drugs & Drinking

Dishonest employees are devastating to businesses; a U.S. Department of Commerce study revealed that one-third of employees steal from employers.

All told, American businesses lose more than $200 billion annually to employee theft. This does not include additional losses caused by illegal drug use, poor work ethic, behavior problems or poor performers on the job.

Resources I Highly Recommend

Shep Hyken - Customer Service Speaker & Author

Shep Hyken, CSP, CPAE is a speaker and author who workswith companies who want to build loyal relationships with their customersand employees. His customer service articles have been read in hundredsof publications, and he is the author of Moments of Magic™, The LoyalCustomer and the Wall Street Journal best selling book The Cult of theCustomer.

I've been reading his newsletters for years and heard him speak. I strongly recommend him.

http://hyken.com

Other Personality Characteristics

In contemporary psychology, the "Big 5" factors are a way of describing a personality.

Common names for these 5 factors are:

Openness - (inventive / curious vs. cautious / conservative). Appreciation for art, emotion, adventure, unusual ideas, curiosity, and variety of experience.
Conscientiousness - (efficient / organized vs. easy-going / careless). A tendency to show self-discipline, act dutifully, and aim for achievement; planned rather than spontaneous behavior.
Extraversion - (outgoing / energetic vs. shy / reserved). Energy, positive emotions, urgency, and the tendency to seek stimulation in the company of others.
Agreeableness - (friendly / compassionate vs. competitive / outspoken). A tendency to be compassionate and cooperative rather than suspicious and antagonistic towards others.
Neuroticism - (sensitive / nervous vs. secure / confident). A tendency to experience unpleasant emotions easily, such as anger, anxiety, depression, or vulnerability.

More information is available at: http://en.wikipedia.org/wiki/Big_Five_personality_traits

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