“It was a set-up. You know how it goes. A friend of a friend thought that we would be perfect for each other. And we were…at first.
When we met, we hit it off right away. He knew what I wanted to hear; he had all the right answers. He knew what I was looking for.
In the beginning of our relationship, he was perfection. Anyone who met him was instantly taken with his charm and was quick to tell me how attentive he was. No glass was left empty; every wish was fulfilled. I was thrilled. “Finally!’ I thought. “I´ve found the server of my dreams!’
Then, the whispers started. “He isn´t pulling his weight’ his co-workers said. “We´re having to take on some of his duties.’ He began to show up late or sometimes not at all. Customers stomped out in anger, even though I tried to make things right. I was crushed. How could something that started off so promising go completely awry?
I had a heart-to-heart talk with him. I thought the magic we once had during the interview process would re-appear and everything would be as it was in the beginning. Unfortunately, I could see that this relationship would never be as I hoped it would be. We were finished.’
Have you ever found yourself in a similar situation? It doesn't have to be this way. When you use the Serv-Staff Assessor, situations like this will be a thing of the past.
That's because the Serv-Staff Assessor was developed to help you learn how the applicant will match up to other successful customer service staff. Think of it as your own personal time machine. Peer 3 to 4 months into the future to see how you'll rate the applicant. Imagine how much you could reduce your customer service staff turnover by knowing ahead of time how your applicant compares to other successful customer service staff.
Plus, you'll learn how other managers would rate the applicant. So you get the benefit of the years of experience of other managers of customer service staff.
Here's what our clients say:
It also tells us how well the employees will relate to each other as well as how they help grow sales at the location."
You say you don't need the Serv-Staff Assessor because you only hire experienced customer service staff? Just because someone has experience, it doesn't mean they're any good at what they do. We've all run across people that have years of experience in a job and yet are still terrible at it. That's why past experience alone is simply not enough. A resume or application can tell you if they've held a job, it can't tell you if the person was good at it. Whenever you're hiring an experienced person, you're not only hiring the skills they've learned, you're hiring their bad habits as well.
By having each applicant complete the Serv-Staff Assessor profile, you'll know if they have the potential to be truly great once you break them of their bad habits. Or whether those bad habits are the result of their natural tendencies to interact with you, your other staff, and your customers in dysfunctional ways.
What will you learn about your applicants each time you use the Serv-Staff Assessor? Within minutes you'll know how your applicant stacks up against successful customer service staff in 5 critical areas.
- Will they be friendly to your customers? How much money have rude, unfriendly customer service staff cost your business?
- Do they have the integrity so critical when serving others? Trust is such an important part of being a great waiter or waitress. If your customers trust your customer service staff, they'll be much more open to suggestions their waiter or waitress makes about additional items to order.
- Are they conscientious? In other words, are they:
- Detail oriented (critical to making sure things get done right),
- Organized,
- A planner ( for instance, in a restaurant, learn the menu, develop a way to keep track of food and drinks),
- Proactive (anticipate guest's needs).
- Do they stay calm or do they "fly off the handle" at the slightest provocation?
- Are they competent? Do they:
- Learn quickly,
- Show persistence,
- Know how to apply knowledge and
- Need things only explained once?
Wouldn't training be much easier if you knew the person you were hiring quickly understood what you were explaining? In other words, they just "get it"!
Wouldn't it be great to know all this about an applicant before you hired them?
To learn how incredibly easy it is to use, click here to download your copy of the Serv-Staff Assessor report.
A word of caution. Do not use the Serv-Staff Assessor to hire other staff! It will be a waste of money! Like all of our profiles, the Serv-Staff Assessor is designed to tell you what you need to know about one job, and one job only – customer service staff. Sure, you can profile people in other positions, but all you'll learn is whether the applicant will be good at customer service. No more, no less.
Frequently Asked Questions
Q – How long is the Serv-Staff Assessor questionnaire?
A - The questionnaire consists of 71 multiple choice answers which takes less than 10 minutes to complete.
Q – Does the applicant need to have internet access to complete the questionnaire?
A - No! The Serv-Staff Assessor is a pen and paper test. Since there's no charge incurred until the questionnaire is scored, you can ask every applicant to complete the questionnaire before the interview. Then, if after the interview, you're still interested in the applicant, you can score the profile.
Q – How is it scored?
A – It's scored on-line on our scoring site. Entering an applicant responses takes less than 2 minutes.
Q – How do I get the results?
A – We'll e-mail you the report immediately. Plus, you can view it on-line as soon as you score the questionnaire.
Q – Can I buy the software and install it on my own computer?
A – No. We've decided that to give you the best service and keep the software up to date, it's best to host the scoring software ourselves on our secure servers. This way, you're assured you'll always get the latest version of the report. You'll benefit from additional research that we conduct on a regular basis because we'll update the software on a regular basis.
Take the first step to increased profits. Reduce your customer service staff turnover rates. Reduce your training budget. Increase your sales. Hire the best customer service staff. Download your copy of the Serv-Staff Assessor report. Call 800-719-9993 or 416-201-0202 today to get started.
