serve staff

Franchisee Selection

Selecting The Best Franchise Candidates

One of the biggest challenge you face when selecting the best franchisee for your chain is... do they have the "right stuff".

There are a lot of tools and services readily available that will help you:

Do background checks,
Find out if the applicant can read a balance sheet and
Understands the basics of running a business.

But just because a candidate knows these things doesn't necessarily mean they do what's needed to be successful.

De-selecting Unsuitable Franchise Applicants

Why waste your time interviewing applicants that simply don't have what it takes to be a franchisee? You know what I mean. Those that:

Resist the advice of the franchisor.
Act in an insensitive or uncaring manner, or avoids tasks and situations involving interpersonal interaction.
Won't work consistently and intensely, even in the face of adversities that he/she may encounter as a franchisee.
Engage in unlawful, unethical or otherwise dysfunctional ways while managing their franchise.

Employee Selection

Selecting Great Retail Store/Restaurant Managers

You own a retail store but can't be there every hour it's open.
Employee morale is lower than it should be and you have higher turnover than you should. When you walk through the door, there's a feeling of doom and gloom in the air.
There's no "hustle" displayed by staff.
Sales are down.

Do any of these sound familiar? If you've chosen the wrong person to run the store as a retail manager, you'll be experiencing at least one of these symptoms.

Serv-Staff Assessor

“It was a set-up. You know how it goes. A friend of a friend thought that we would be perfect for each other. And we were…at first.

When we met, we hit it off right away. He knew what I wanted to hear; he had all the right answers. He knew what I was looking for.

In the beginning of our relationship, he was perfection. Anyone who met him was instantly taken with his charm and was quick to tell me how attentive he was. No glass was left empty; every wish was fulfilled. I was thrilled. “Finally!’ I thought. “I´ve found the server of my dreams!’

Measure Trustworthiness, Work Ethic and Attitudes to Drugs & Drinking

Dishonest employees are devastating to businesses; a Department of Commerce study revealed that one-third of employees steal from employers.

All told, American businesses lose more than $200 billion annually to employee theft. This does not include additional losses caused by illegal drug use, poor work ethic, behavior problems or poor performers on the job.

serve staff

Changing the "Customer Experience"

Submitted by Fred on Tue, 07/22/2008 - 13:12.

Published in

I wonder what has happened to the concept of serving customers. These days, dealing with "service" employees can be an exercise in frustration. Yes, we've all been inconvenienced by poor service. But how does it impact your business when your employees fail to give less than stellar service?